Good Zoom Habits Should Start NowI’m typically brought into the cohort after the nuts and bolts are in plate and it’s time for “polish”. By then, you (hopefully) know what…Jun 2, 2022Jun 2, 2022
Why do we talk louder to non-native speakers?Twice in the last month, I’ve overheard two different neighbors attempt to communicate with contractors performing work on their homes. In…Sep 7, 2020Sep 7, 2020
The Framing Effect: A Glass of Water and a Used MattressDuring a trip to the hospital, I was inevitably asked for a urine sample to help diagnose the shooting pain in my abdomen. Unfortunately…Aug 31, 2020Aug 31, 2020
Deaf Dogs and Psychological NudgesDriving In Vermont, I found a brilliant (if probably unintentional) psychological “nudge” in the form of a sign nailed to a tree in…Aug 31, 2020Aug 31, 2020
Published inThe StartupEveryone’s on Camera and Nobody Knows What They’re DoingBeing “on camera” is unintuitive, uncomfortable, and unnatural. It combines the fear of public speaking with the disconnect of not…Jul 6, 2020Jul 6, 2020
The genius of “Minute Plus”(This article hints at a much bigger topic that I’m sure I’ll attack eventually — the difference between what makes something easy to learn…Aug 2, 2017Aug 2, 2017
Resources from Customer Service 101Below are links and resources from the presentation on June 15th.Jun 12, 2017Jun 12, 2017
