Daniel BrownGood Zoom Habits Should Start NowI’m typically brought into the cohort after the nuts and bolts are in plate and it’s time for “polish”. By then, you (hopefully) know what…5 min read·Jun 2, 2022----
Daniel BrownWhy do we talk louder to non-native speakers?Twice in the last month, I’ve overheard two different neighbors attempt to communicate with contractors performing work on their homes. In…3 min read·Sep 7, 2020----
Daniel BrownThe Framing Effect: A Glass of Water and a Used MattressDuring a trip to the hospital, I was inevitably asked for a urine sample to help diagnose the shooting pain in my abdomen. Unfortunately…4 min read·Aug 31, 2020----
Daniel BrownDeaf Dogs and Psychological NudgesDriving In Vermont, I found a brilliant (if probably unintentional) psychological “nudge” in the form of a sign nailed to a tree in…3 min read·Aug 31, 2020----
Daniel BrowninThe StartupEveryone’s on Camera and Nobody Knows What They’re DoingBeing “on camera” is unintuitive, uncomfortable, and unnatural. It combines the fear of public speaking with the disconnect of not…7 min read·Jul 6, 2020----
Daniel BrownThe genius of “Minute Plus”(This article hints at a much bigger topic that I’m sure I’ll attack eventually — the difference between what makes something easy to learn…3 min read·Aug 2, 2017----
Daniel BrownResources from Customer Service 101Below are links and resources from the presentation on June 15th.1 min read·Jun 12, 2017----